Terms and conditions 2018-02-21T18:59:20+00:00

Terms and conditions

Forthe security of our customers during the excursions, CANARY EXCURSIONS TOURS, S.L. has a liability insurance according to regulations.

CANARY EXCURSIONS TOURS, S.L. reserves the right to change the schedule, prices and itineraries of your excursions in any circumstance. All affected customers will be informed in advance, being able to accept the conditions or cancel the service.

CANARY EXCURSIONS TOURS, S.L can cancel any of the excursions at any time if it is not reached the required minimum number of travelers, due to force majeure or any other circumstances that we deem convenient. In any case, the customer will always be informed and the total amount paid will be refunded.

From the beginning to the end of any our excursions, the travelers must follow the instructions of the guides. If any traveler leaves the group or omit the safety instructions indicated by the guide, he/she will not be entitled to claim compensation.

CANARY EXCURSIONS TOURS, S.L is not responsible for loss, theft or physical damage of personal objects.

CANARY EXCURSIONS TOURS, S.L can modify the itinerary of your excursion without prior notice, always offering an alternative to the travelers.

CANARY EXCURSIONS TOURS, S.L. allows the cancellation of the reservation 48 hours before the excursion, the total amount paid by the customer will be refunded. If the cancellation is done within the 48 hours before the excursion, the total amount paid will not be refunded. The cancellation must be done from the same e-mail used in the reservation.

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